Poor Service from ID firm
11 Oct 2011 Leave a Comment
in Uncategorized Tags: Blink 23, PD door
Pissed with B**** 23. Worst ID firm ever! Did not take measurement properly for my built in cabinet and the door kept rubbing on the laminate skirting. Only noticed when the laminate skirting was close to falling out. Ask the ID to get the carpenter down to fix the problem. The carpenter “fixed” it by “digging” an ugly hole in the skirting to accommodate the door.. Which is absolutely crap!
Lousy workmanship, slow to deliver, dishonest subcontractor ; the glass door people tried to hide a fairly obvious chip from us. When we discovered the chip, they claimed that the chip will not be that obvious beneath the rubber seal, doesn’t keep to appointment. Think they know that my husband is more fierce. They came unannounced and tried to catch me off guard. Of course, they were chased out of the house and had to come back another day to install a new door.
The PD door people gave us a nightmare! The sales lady forgot to tell her installer that I need a track for the door in bathroom. They had to still install the door because the carpenter had already removed the old door earlier. The ID then got the carpenter and the PD door people to come in on another day so that the carpenter could board up the door and the PD door people could remove the door back to their office so that they could custom-make the track.-_- which means they will need to come back another day to reinstall the door. As if this is not bad enough, they came back some days later and installed a door full of scratches. We told them we will not accept the door since it was scratched. Again, they say they will install the scratched door first and do a one for one exchange. So, arrangement was made for another day for them to bring a brand new door.
It came and there was a scratch on the new door. By then, we were already beyond incensed. When the husband pointed out the scratch to the installer. His reply was, ” made in China, cannot expect it to be perfect”. We hit the roof. Perhaps we should pay them in renminbi. What’s worse, the lock appeared used , either that they did
Not bother to file the lock smooth. They installed the door again. ( this is the third time already, and every installation, means extra cleaning ) we complained to our ID and they got the saleslady to come and look at the scratch but the saleslady could not give us any solution and another day was set aside for the boss to come in to survey the damage. He came and promised us another new door which was eventually delivered. He personally supervised the installer to ensure they did their job properly. If you are still following this drama. ( I think can write a script to match ｟爱｠）. It took 4 installations before we received a working, unscratched door. They had to come in 7 times in total!
Painter also no good. Rushed and did a sloppy job. They thought we wouldn’t check below the cabinet. But we did. A huge patch was half painted. Looked like the painter did his job halfway. Missed out painting my toilet ceiling. .. ID company from hell. The ID himself was ok when we engaged him in 2006. He was with Orange Cube then and the workmanship was excellent. I mean so good that a few of my colleagues signed up with him after seeing the work done in my house. Then he left OC and joined this B**** 23.. Now I know, It is not just the ID, but the company is just as important. No matter how talent and creative the ID, if the subcontractor cannot materialize your ideas, it all gone.
The entire Reno experience was horrible at the least. It was suppose to be a minor renovation to add some storage space in the living room and change the toilet doors.. It took months to complete. Even longer than the time it took to renovate the entire house the first time round. :p
